Shipping & Returns

Order Processing

Orders are processed within 1-2 business days of the purchase date, this includes the time required to design. Some custom orders and bulk orders may take longer to complete.  We will notify you in advance if this is the case.

*Please note that Saturday, Sunday, and holidays are not considered business days, and that there may be delays on all orders placed during the holiday season.

 

Standard Shipping (FREE in U.S. and Canada):

North America: 8-10 business days.
United Kingdom: 10-15 business days.
Australia, New Zealand and Oceania: 10-15 business days.

 

Shipping Upgrades:

Expedited/Priority: 6-8 business days.
Express: 3-5 business days.

*We will do our best to meet these shipping estimates, but can't guarantee them.  Actual delivery times will depend on the shipping method you choose.

 

Customs and Import Taxes:

Buyers are responsible for any customs and import taxes that may apply.  We are not responsible for delays due to customs.

 

Address Errors

We cannot change your delivery address after an order has been shipped. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, TopShelf Prints will inform the carrier to abandon the package and no refund will be issued.

 

Package Loss

Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing).  If an item is lost we will do our best to replace the item at the earliest date possible.  In the event that your order has been lost, you must report it as lost to us within 60 days of date of purchase. 

 

Customer Refusal

We are not able to offer refunds on products that are refused for any reason. In addition, if TopShelf Prints is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.

 

Customs Seizure

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceed.

 

Disclaimer

TopShelf Prints cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from TopShelf Prints, you agree to the policies stated above. TopShelf Prints reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

Customers are responsible for the shipping cost of returning merchandise. Please consider purchasing shipping insurance or using a shipping service that provides tracking information. TopShelf Prints cannot guarantee receipt of returned packages and is not responsible for lost items.

 

Returns Location

All returns and exchanges are to be shipped to the following address:

TopShelf Prints
Returns/Exchange Department
General Delivery
Blanc-Sablon, QC Canada G0G 1W0

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@topshelfprints.com.

 

Returns

Our return policy lasts 30 days. Please make sure to return your item(s) within that timeframe or we will be unable to offer you a refund. Only regularly priced items may be refunded. Unfortunately, sale items are not eligible for refund.  Additional non-returnable items include custom artwork, personal photos, gift cards, digital downloads.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To be eligible for a refund, item(s) must be unused and in the original packaging with a receipt or proof of purchase.

Once your return is received and inspected, you will receive an email notifying you that we have received your returned package and that your refund has been either approved or denied. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please be aware that shipping charges are non-refundable.

If you have not received a refund after a reasonable amount of days have passed, please make sure to double check your bank account before proceeding. If the payment still appears to be missing, contact your credit card company and/or your bank for more information. Processing times can fluctuate and some refunds take some time before they are officially posted. If you have done all of this and you still have not received your refund, please contact us.

 

Damaged Items

If an item is damaged during shipping a replacement item will be shipped at our earliest convenience, usually via Rush shipping if available – some items are not eligible for Rush Shipping.